COMPANY POLICY

GENERAL TERMS& CONDITIONS

THE PAYMENT OF REQUIRED DEPOSIT (S) OR FULL PAYMENT OF A RESERVATION ON A ESCORTED OR INDEPENDENT TOUR PACKAGE CONSTITUES CONSENT TO ALL PROVISIONS OF THE TERMS AND GENERAL INFORMATION CONTAINED IN THIS SITE.

All rates are quoted in US Dollars. We will be bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions and they do include VAT tax in effect at the moment. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.

BOOKING PROCEDURES DEPOSITS
Hotel Reservations
No deposit required. Credit card authorization is required and charged only 3 days prior arrival date. A "no show" 1 night charge penalty will apply.
Tour Reservations
A 20% deposit is required upon booking and full balance will be charged only upon start date of services commencement.
Cruise Reservations
A 50% non-refundable deposit is required at time of booking. The full balance is due 30 days prior to departure date.
Flight Tickets Reservations
Full payment at time of booking. Restrictions and penalties applied by each different carrier will be advised at time of reservation.
Car Rental Reservations
No deposit is required, however a credit card authorization will be required as guarantee. The full balance will charged 2 days prior to rental date.
Group Reservations
Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 1 month prior to commencement of services.

REVISIONS
Revisions made to an existing booking are not subject to any fees unless otherwise stated in the deposit policy.

PAYMENT
Adelphia Travel accept Visa and MasterCard for payment for all programs. A credit card authorization form is required for all transactions and faxed back to our number + 90-212-297-5936 .For security purposes we do require a photocopy of your credit card, your signature, billing address and home telephone number. No second-party credit cards will be accepted. Bank money transfers are accepted.

CANCELLATION POLICY
Hotel Reservation
If canceled less than 3 business days 1 night charge will be applied.
Tour Reservations
Cancellations received up to 7 days prior to commencement of services are subject to a 10% penalty If canceled within 7 business days deposit will be no refundable.
Cruise Reservations
Not refundable if canceled within 30 days of departure.
Flight Tickets Reservations
Restrictions and penalties applied by each different carrier will be advised at time of reservation.
Car Rental Reservations
Less than 2 days prior to rental date, first day rental will be charged. Group Reservations Cancellation policy will be advised at time of booking.

REFUND OF UNUSED SERVICES
Once a service commenced, no refunds can be made for any specific tour accommodation, sightseeing and other services not taken.

DOCUMENTS
Travel documents will be issued according the different services rendered.

AIR TRANSPORTATION
Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase non-refundable air tickets, Adelphia Travel cannot be responsible in the event a tour is cancelled.

GROUND TRANSPORTATION
Ground transportation is provided in accordance with the itinerary by private car, van, minibus, midibus or motor coach depending on the size of the traveling party.

HOTELS
Hotels are listed in the applicable section of our Website. Unless otherwise specified, all rooms are "run of the house" of printing and may be changed without prior notice. Hotels are classified by the operator using government ratings. However, foreign air conditioning is not necessarily used according to U.S. standards.

CRUISES
Accommodations are per description in the programs. Cruise lines and cruise ships may be substituted and itineraries slightly altered.

SEQUENCE OF TOUR PROGRAM
During the national and local holidays, certain periods of conventions, congresses and other unforeseen events, the Tour Operator may have to make last minute changes (subsequent to issuance of final itinerary) in the sequence of the tour. Tours that operate during holiday periods may necessitate changes in hotels and sightseeing. As museums schedules change, other visits may be substituted on day's museums are closed.

NOT INCLUDED IN THE TOUR RATES
Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.

AIRLINE CLAUSE
The airlines concerned and their agents and affiliates are not to be held responsible for any act, omission or event during the time passengers are not on board their conveyances. The airline passenger tickets when issued shall be the sole contracts between airline and buyer/passenger of these tickets.

RESPONSIBILITY
Adelphia Travel is responsible in making all the arrangements for everything specified in the services and itineraries . All of the carriers, hotels and other services provided in which we bring together in our tours work on independent contractors and are not agents, employees of the company. Nevertheless, all of the service provided bears Adelphia's guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by Adelphia Travel, in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than Adelphia Travel is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer's choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner's risk and luggage insurance is recommended.

INSURANCE
Health, accident, luggage and trip-interruption insurance is strongly recommended